Customer Support

Need help with an order, digital download, product, or account question? HARZ Publishing customer support is here to assist you.

We’re Here to Help

Whether you have a question before purchasing or need assistance after your order, we are committed to providing clear, timely, and courteous support.

We Can Help With

  • Questions about HARZ Publishing books and digital products
  • Accessing or downloading a purchased product
  • Missing delivery emails or download instructions
  • Questions about charges, receipts, or order details
  • Duplicate purchases or incorrect products
  • Technical problems with a file or download link
  • Questions about our refund policy
  • Reporting broken links or website problems
  • General customer support

Contact Information

HARZ Publishing Customer Support

Email: harzpublishing@gmail.com
Website: https://harzpublishing.com
Response Time: We typically respond within 1–2 business days.

Contact Customer Support

Before Contacting Us

To help us locate your purchase and resolve your question as quickly as possible, please include:

  • Your full name
  • The email address used for your purchase
  • The name of the product you purchased
  • Your order or receipt number, if available
  • A detailed description of the issue
  • Screenshots, if applicable

Please do not send passwords, full credit-card numbers, or other sensitive financial information by email.

Purchases Made Through ClickBank

If your purchase was processed through ClickBank, your receipt and order information should include instructions for accessing your purchase and contacting ClickBank regarding billing, cancellations, or refund requests.

You may still contact HARZ Publishing if you need help identifying the product, locating your download, or resolving a product-access issue.

Digital Product Delivery

Most HARZ Publishing products are delivered digitally. After purchasing, please check your inbox, spam folder, promotions folder, and any email address associated with your payment account.

If you cannot locate your delivery email or the download link does not work, contact us with your order information so we can assist you.

Our Commitment

HARZ Publishing is committed to providing accurate product information, dependable digital delivery, and respectful customer service. We will make every reasonable effort to review your question and help resolve the issue promptly.